Refunds

Return & Refund Policy: Coffee

Because coffee is a perishable food product, all coffee sales are final. We do not accept returns, exchanges, or refunds for taste preferences, buyer’s remorse, or products that have been opened or used.

If your order arrives damaged, incorrect, or there is another issue caused by us, please contact hello@risingcockcoffeeco.com within 48 hours of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

Approved claims may be resolved through a replacement, store credit, or refund at our discretion.

Return & Refund Policy: Mugs

All mug sales are final. We do not accept returns or exchanges for buyer’s remorse, preference, or ordering the wrong item.

If your mug arrives damaged, defective, or you receive the wrong item, contact hello@risingcockcoffeeco.com within 48 hours of delivery with your order number and clear photos of the item and packaging.

Approved claims may be resolved through a replacement, store credit, or refund at our discretion.

Order Changes & Cancellations

Orders are processed quickly. Customers are responsible for reviewing their shipping address, billing information, products, quantities, sizes, and other order details before completing checkout.

If you notice an error, contact us immediately at hello@risingcockcoffeeco.com. We cannot guarantee that an order can be changed or canceled once it has been submitted or entered processing.

Once an order has been processed, fulfilled, or shipped, it cannot be canceled or refunded due to customer error.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, or building numbers where applicable.

Orders that are lost, delayed, returned, or delivered incorrectly because of an incorrect or incomplete address provided by the customer are not eligible for a refund or free replacement.

If a package is returned to us and can be reshipped, the customer may be responsible for any additional shipping charges.

Delivered, Lost & Stolen Packages

Once tracking from the shipping carrier shows an order as delivered to the address provided at checkout, the order is considered successfully fulfilled.

Rising Cock Coffee is not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

Customers are responsible for providing a secure delivery location and retrieving packages promptly after delivery.

If you are concerned about package theft, please contact us before your order ships to request signature-required delivery. Additional shipping charges may apply.

Shipping Carrier Delays

Once an order has been transferred to the shipping carrier, transit times are outside of our direct control. Carrier delays do not automatically qualify an order for cancellation or refund.

If a package appears to be lost in transit, please contact us and we will work with the carrier to investigate.

Chargebacks & Payment Disputes

If you experience an issue with an order, please contact us first at hello@risingcockcoffeeco.com so we have an opportunity to resolve it.

By completing a purchase, you acknowledge and agree to the policies above, including our policies regarding final-sale merchandise, customer-provided shipping information, and confirmed deliveries.

Filing a payment dispute does not override these terms. We reserve the right to provide the payment processor or financial institution with relevant order records, tracking information, delivery confirmation, communications, and acceptance of these policies when responding to a payment dispute.